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Return Policy

Returns and exchanges are provided given that the following conditions are met.

Exchanges

If tiles are damaged during transport, with the submission of photographic proof, tiles will be replaced or refunded at the discretion of Pure Glass Tile.

As every computer display is slightly different, the colors of the tiles you see on your screen may vary slightly or significantly from the actual product. Pure Glass Tile provides no guarantee on accuracy of colors. For additional information please contact our customer service department.

Refunds

Items purchased through from Pure Glass Tile may be returned in the event of an error on the part of Pure Glass Tile in shipping an incorrect product. If you have received products that you did not purchase, please fill our the Return Request Form.

All requests for exchanges and refunds must be completed within 30 days of receipt of purchased products.

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